Consultation
Terms of Counselor Consultation
Last updated in January 2023
You may use the Counselor Consultation Service (“Services”) only if you are of legal age under the relevant applicable laws and regulations in Indonesia. In this Service, a child is considered as a person under 18 (eighteen) years of age. Children are not permitted to use or access the Services unless their use of the Services is authorized by their parents or guardians who agree to be bound by the Terms and Conditions provided prior to using the Asa Ren Services. Any use or access to the Services by children who are not directly supervised by adults is strictly prohibited and violates the agreed Terms and Conditions.
This Service may not be available to any User who was previously removed from the Service by Asa Ren. By using the Service, you represent and warrant that you have full right, power and authority to comply with the Terms and Conditions and to fully perform all of your obligations that you have performed. Furthermore, you further represent and warrant that you are not under any legal or contractual limitations that prevent you from using the Asa Ren Services.
You will be deemed to have read and agreed to the Terms of Service Consultation with Counselors. Therefore, if you do not agree to some or all of the terms of the Service, please stop using the Service.
Consultation
Consultation Service Providers or Counselors are parties that provide consulting services to Users such as health workers, doctors, psychologists, fitness trainers, nutritionists or other professional experts.
Asa Ren provides services for conducting consultations based on reports on User DNA test results, which Users can select on the Platform. This service is a genetic consulting service that aims to provide lifestyle guidance and education based on the results of DNA test reports.
This feature makes it easy for Asa Ren Consulting Service Providers to interact with Users through video calls, voice calls, and chats that can be accessed through a platform agreed upon by the User and the Consulting Service Provider.
The minimum duration of a consultation with a Consulting Service Provider is 30 (thirty) minutes per session (“Consultation Session”).
Users can cancel User booking consultations with Consultation Service Providers up to 3 (three) hours before the scheduled consultation begins. Rescheduling carried out by the User less than 3 (three) hours before the scheduled consultation begins results in the User being unable to reschedule and Asa Ren not providing a Refund.
The Consulting Service Provider can reschedule the booking consultation up to 3 (three) hours before the scheduled consultation starts.
If the User is not present at the order schedule that the User has chosen, the User agrees that the fee that the User has paid is non-refundable.
If the Consulting Service Provider does not attend the scheduled consultation for more than 20 (twenty) minutes, the User is granted the right to be able to request a rescheduled time to carry out the consultation.
Asa Ren will send notifications regarding consultation appointments with the Doctor via e-mail and/or push notifications on the User's electronic device.
Users acknowledge and agree that this Consultation Service with a Counselor does not replace routine examinations and treatment with doctors and/or health workers. Consultations are not provided for medical advice or diagnosis and should not be used as a substitute for medical treatment or a doctor's visit. The consultations provided are not absolute and non-binding, Users are still advised to consult with professional medical personnel.
Asa Ren will make every effort so that the Consulting Service Providers registered on the Platform can answer User questions as soon as possible during the Consultation Time. However, Asa Ren does not recommend that Users use the Platform for medical emergencies.
Asa Ren's services are not coercive or binding. The decision to use the Service rests entirely with the User. This platform is only a facilitator of interaction between Consulting Service Providers registered with Asa Ren Consulting Service Providers.
Users understand that Users need to provide information and explain the physical symptoms or complaints that Users experience in a complete, clear and accurate manner when conducting consultations with Consultation Service Providers.
Asa Ren can block or cancel the User's account if there is an abuse of the consulting session with the Consulting Service Provider feature in the User's account.
Users may not record and/or publish Consultation Sessions with any Consulting Service Provider without the permission of the Consulting Service Provider.
In the event that the Consultation Service cannot be carried out due to the following circumstances:
The user cancels the booking consultation with the Consultation Service Provider up to 3 (three) hours before the scheduled consultation begins;
The Consulting Service Provider cancels the consultation order;
The Consulting Service Provider does not attend the scheduled consultation for more than 20 (twenty) minutes;
Force Majeure as referred to in these Terms of Service. Then, Asa Ren will make a return to the User and send a voucher to e-mail . Users can reschedule by re-ordering Consulting Services on the Platform using voucher.
Returns as referred to in these Terms of Service are effective until the time limit stated on the voucher.
User understands and agrees that User's conversations with Consulting Service Providers will be automatically recorded, stored and archived for legal purposes and to improve service quality.
Asa Ren will guarantee the confidentiality of all types of storage and archives related to User data that Asa Ren does for the purposes mentioned above.
Report Results and Limitations
Your DNA Report contains information intended for lifestyle and educational guidance only. This report is not intended to be a fully comprehensive medical report. The information provided is not intended for medical diagnosis or medical advice and should not be used as a substitute for medical treatment or a doctor's visit. This report does not take into account your current health condition or any medications you have been prescribed.
All information and advice in the form of a score about your health status, exercise habits or diet, whether specific or general in this DNA Report, is based on the following assumptions:
- That you have met the sample collection requirements correctly.
- That you have accurately provided the required details in the consent form prior to testing.
- That you have agreed to the statements in the Terms of Service.
- That your actions or inaction based on the statements and recommendations in the DNA Report are your sole responsibility.
Your DNA sample has been examined to identify your genetic profile. This is indicated by a number of specific SNPs (Single Nucleotide Polymorphisms), which represent your DNA sequence and have been shown to be related to human health. The selection of specific SNPs is known through the publication of peer-reviewed, which has strong scientific and statistical significance in genetic association studies. Your SNP is thoroughly analyzed using standardized laboratory equipment and supplies and carried out by competent laboratory personnel.
Our inspection may not identify all variations not covered in the test panel. This includes mutations associated with disease risk, exercise response, dietary requirements, and lifestyle. Your test results may be affected by a rare condition (haematolymphoid neoplasm, bone marrow transplant, recent blood transfusion), and the DNA analyzed may not represent a complete picture of your genome.
Genetic risk scoring algorithms are used to analyze your genetic profile and generate individual scores for each of the characters present. The score represents your genetic predisposition, susceptibility to developing certain conditions (such as certain diseases/health problems). Having a genetic predisposition to a condition does not mean that the condition/disease will occur. Lifestyle and environmental factors also play a role and can influence the traits that may appear.
The current information available in the medical literature and databases, and the bioinformatics and algorithms used in analyzing the data are subject to change. As a result, actual information may be updated to complement or replace the data used in the DNA Report that has been provided to you. This results in the possibility of tailoring the risk analysis based on your genetic profile and advice and prevention of associated conditions. You understand and agree that based on this new information and/or changes to our bioinformatics analyzes and laboratory algorithms, we may update or modify your DNA Report at our sole discretion. So that it can change the results of your DNA report. In this regard, we will notify you of any changes to the results of your DNA report. You unconditionally waive any and all claims against us for any revisions or modifications to the DNA Report and related services we make in accordance with our standard operating procedures.
Your health is your responsibility. Anytime you have a concern that the information in this DNA Report may or may not apply to your condition, we advise you to consult your doctor or medical professional before confirming, acting on, or not acting on any of the suggestions in this DNA Report. You must not delay consultation, ignore medical advice, or discontinue medical treatment because of the information provided in this DNA Report. In this case, you are responsible for any actions you did or did not take, as a consequence of the endorsement and advice in this DNA Report, and you will assume Asa Ren, its affiliates, directors, commissioners, employees, appointed professional consultants and representatives, is not responsible for any of your losses, costs and expenses.
Any information provided by Asa Ren, including any information contained on website or our mobile applications or in any of our DNA Reports, is provided solely as additional information to assist you, your physician, nutritionist and/or fitness trainer. You are making decisions for your personal health. The Asa Ren DNA Report provides insight into how your genetics affects your health and wellness.
Transactions on Consulting Services
Availability of Consulting Features depends on the availability of Consulting Service Providers displayed on the Platform.
Users will be charged an amount for consulting features based on the total Consultation Sessions.
Transactions cannot be canceled after the consultation session with the Consultation Service Provider ends or is completed.
The fee charged includes Value Added Tax (VAT).
Intellectual Property
Trademarks, logos and other information and materials described in the Asa Ren DNA Report are protected by trademark, copyright and other applicable laws, as applicable. None of the trademarks, logos, or other information or materials provided in the DNA Report may be used by you in any way without Asa Ren's prior written consent. Asa Ren will always be the sole owner of any trademarks or logos. You may not use, modify, or post any name, icon, logo, or mark without our express written consent. Asa Ren only permits you to download and use the DNA Report solely for personal use and is not transferable.
You may not use DNA Reports to:
Sublicense, resell, or rent your DNA Reports;
Use or display the DNA Report independently on a website or other place designed to encourage or involve the sale, licensing, or other distribution of the Services.
Embedding the DNA Report into any product resulting in the redistribution or reuse of the DNA Report or otherwise made available in such a way that a person can extract or access or produce the DNA Report as file electronic
Reverse engineer, decompile or disassemble any part of the source code and/or genetic data, including character descriptions, result interpretations, judgments, suggestions, gene listings and genotypes contained in the DNA Report.
Limited Liability
According to the prevailing law, Asa Ren has no liability or responsibility for any:
errors, mistakes, or inaccuracies of content/DNA Report;
personal injury or property damage, of any nature whatsoever, resulting from User’s access to or use of Asa Ren Services;
any unauthorized access to or use of Asa Ren secure servers and/or any and all personal information, or in DNA Test stored therein;
any interruption or cessation of transmission to or from the Services;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through Asa Ren Services by any third party;
any errors or omissions in any content/DNA Report or for any loss or damage incurred as a result of the use of any content/DNA Test posted, e-mailed, transmitted, or otherwise made available through the Services; and/or
loss or deletion of User Content/DNA Report.
In no event shall Asa Ren, its affiliates, agents, directors, commissioners, employees, consultant, suppliers, or licensors be liable to User for any claims, proceedings, liabilities, damages, losses, or costs in an amount exceeding the amount User paid to Asa Ren.
Users are held accountable and release and protect Asa Ren from all forms of claims, demands, and decisions arising from or relating to claims for compensation or other claims from other parties related to these Terms of Service. In connection with the above-mentioned liability, User will indemnify (including legal fees incurred) to Asa Ren in respect of such claims, demands and decisions.
In addition, if User choose to provide User’s DNA test report to third parties - whether individuals to whom User facilitate access, intentionally or inadvertently, or to third parties for diagnostic or other purposes - User agree to defend and hold harmless Asa Ren, Asa Ren employees, contractors, successors, and assigns from any and all liability arising from such disclosure or use of User’s DNA test report.
Limited Liability
According to the applicable law, Asa Ren assumes no liability or responsibility for any
errors, mistakes, or inaccuracies of content/DNA Report;
personal injury or property damage, of any nature whatsoever, resulting from User’s access to or use of Asa Ren Services;
any unauthorized access to or use of Asa Ren secure servers and/or any and all personal information, or in DNA Test stored therein;
any interruption or cessation of transmission to or from the Services;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through Asa Ren Services by any third party;
any errors or omissions in any content/DNA Report or for any loss or damage incurred as a result of the use of any content/DNA Test posted, e-mailed, transmitted, or otherwise made available through the Services; and/or
loss or deletion of User Content/DNA Report.
In no event shall Asa Ren, its affiliates, agents, directors, commissioners, employees, consultant, suppliers, or licensors be liable to User for any claims, proceedings, liabilities, damages, losses, or costs in an amount exceeding the amount User paid to Asa Ren.
Users are held accountable and release and protect Asa Ren from all forms of claims, demands, and decisions arising from or relating to claims for compensation or other claims from other parties related to these Terms of Service. In connection with the above-mentioned liability, User will indemnify (including legal fees incurred) to Asa Ren in respect of such claims, demands and decisions.
In addition, if User choose to provide User’s DNA test report to third parties - whether individuals to whom User facilitate access, intentionally or inadvertently, or to third parties for diagnostic or other purposes - User agree to defend and hold harmless Asa Ren, Asa Ren employees, contractors, successors, and assigns from any and all liability arising from such disclosure or use of User’s DNA test report.
No Warranty
This Consulting Service is provided on an “as is” and “as available” basis. Use of this Consulting Service is at your own risk. To the fullest extent not contrary to applicable law, the Consulting Services are provided without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, Asa Ren, its subsidiaries and its licensors do not warrant that the Consulting Services will meet your requirements; that the Consulting Services will be available at a certain time or location, without interruption or guaranteed security; that any defects or errors will be corrected; or that the Consulting Services are free of viruses or other harmful components. You will be fully responsible for any damage to your computer system or mobile device or loss of data resulting from your use of the Consulting Services. Under no circumstances will Asa Ren, its affiliates, agents, directors, commissioners, employees, suppliers, appointed professional consultants or licensors be liable to you for any claims, proceedings, liabilities, damages, losses or costs exceeding the amount you pay to Asa Ren based on the result of an arbitration or court.
Changes and Severability
of these Counselor Consultation Terms, together with their changes and additions, constitute an integral part of the General Service Terms made by Asa Ren. If any of these Counsel Consultation Terms are held to be invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the other provisions of these Counselor Consultation Terms which will remain in full force and effect during use of the Service.
Closing
By using Asa Ren's Services, Users are deemed to have agreed to all Terms and Conditions of Service, Privacy Policy, and Disclaimers regulated by the Asa Ren Platform, both the application and the website, which are an integral part of the terms and policies set by Asa Ren from time to time.